Refund policy

At WOFF, customer satisfaction is important to us. If you’re not fully satisfied with your purchase, please review our Return & Refund Policy below to understand how we can help.

1. Return Eligibility Criteria

To be eligible for a return, the product must meet the following conditions:

Requested within 2 days of delivery
Unused, unworn, unwashed, and in original condition
All original tags, packaging, and labels intact
Proof of purchase or order confirmation available

Returns that do not meet these criteria may not be accepted.

2. Return Timeframe

Customers must initiate a return request within 2 days from the date of delivery.
Requests received after this period may not be eligible for return or refund.

To initiate a return, please contact us at woff.service@gmail.com with your order details.

3. Refund Process & Timing

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method within 3-5 business days.
Refund timelines may vary depending on your bank or payment provider.

4. Exchange Options

Exchanges are allowed for size or product defects, subject to stock availability.
Exchange requests must be raised within 2 days of delivery.
If the requested exchange item is unavailable, a refund or store credit may be offered.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product:

Please notify us within 1 day of delivery
Share clear photos or videos of the issue along with your order number

Once verified, we will arrange a replacement, exchange, or refund at no additional cost.

6. Non-Returnable Items

The following items are not eligible for return or refund:

Products showing signs of use, washing, or damage caused after delivery
Items returned without original tags or packaging
Clearance or sale items (unless defective)
Gift cards or promotional items (if applicable)

7. Return Shipping Costs

If the return is due to a damaged, defective, or incorrect item, return shipping will be covered by WOFF.
For all other returns, return shipping costs will be borne by the customer unless stated otherwise.

Shipping charges (if any) are non-refundable.