Shipping policy

At WOFF, we aim to deliver your orders safely, quickly, and transparently. Please read our Shipping Policy below to understand how and when your order will reach you.

1. Shipping Methods Available

We partner with reliable courier and logistics providers to ensure timely delivery of your orders. Shipping methods may vary based on your location and product availability. The available shipping options will be displayed at checkout.

2. Order Processing Time

All orders are processed within 3 to 5 days after successful payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.

Please note that processing time is separate from delivery time.

3. Delivery Timeframes

Estimated delivery times are as follows:

Domestic Shipping (India): 3 to 5 days by air or 4 to 8 days by surface based on the shipping method after dispatch
International Shipping (if applicable): Delivery time for international shipping takes about 10-15 days to reach the destination country after dispatch.

Delivery timelines may vary depending on location, courier partner, weather conditions, or unforeseen circumstances.

4. Shipping Costs

Shipping charges are free, unless stated otherwise.
Any applicable shipping fees will be clearly displayed at checkout before payment.
Free shipping offers, if available, will be mentioned on the website or during checkout.

5. Tracking Information

Once your order is shipped, you will receive a confirmation email or message containing your tracking number and a link to track your shipment.
Tracking details may take up to 24 hours to become active after dispatch.

6. Delivery Issues and Delays

While we strive to deliver all orders on time, delays may occasionally occur due to factors beyond our control, such as courier delays, natural events, or government restrictions.

If your order has not arrived within the estimated delivery timeframe, please contact us at woff.service@gmail.com, and we will assist you promptly.

7. Incorrect Address or Failed Delivery

Please ensure that your shipping address and contact details are accurate at checkout.
WOFF is not responsible for delays or losses resulting from incorrect or incomplete address information provided by the customer.

In case of failed delivery attempts, re-shipping charges may apply.

8. International Shipping (If Applicable)

For international orders:

Customs duties, taxes, or import fees (if any) are the responsibility of the customer.
Delivery times may vary depending on customs clearance in the destination country.
We are not responsible for delays caused by customs authorities.